Terms and Conditions
By using the ARTS website, you accept the conditions of VENTO Vertriebs GmbH (hereinafter called
VENTO). VENTO is a distribution company and responsible for the order processing of orders placed at the
ARTS online-shop. Please read the following conditions carefully
1. Our contract
When you place an order to purchase a product from VENTO, we will send you an e-mail confirming receipt
of your order and containing the details of your order. Your order represents an offer to us to purchase a
product which is accepted by us when we ship the ordered product to you. Any products on the same order
which we have not confirmed in a Dispatch Confirmation to have been dispatched do not form part of that
contract. VENTO does not sell products for purchase by children. We sell children's products for purchase
by adults. If you are under 18, you may use this website only with the involvement of a parent or guardian.
Please note that we only sell our products in quantities intended for private consumption.
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s
trade, business, craft or profession have the right to cancel this contract within fourteen (14) days without
giving any reason. The cancellation period will expire after fourteen (14) days from the day on which you
acquire, or a third party other than the carrier and indicated by you acquires physical possession of the
To exercise the right to cancel, you must inform us
VENTO Vertriebs GmbH
of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email). To meet the
cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the
right to cancel before the cancellation period has expired.
The right of cancellation does not apply to distance contracts for delivery of goods on orders where
customers specifications apply or are clearly tailored to personal specifications (in accordance to § 312 d
IV No. 1 BGB).
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of
delivery (except for the supplementary costs arising if you choose a type of delivery other than the least
expensive type of standard delivery offered by us) without undue delay and not later than fourteen (14)
days after the day on which we are informed about your decision to cancel this contract. We will make the
reimbursement using the same means of payment as you used for the initial transaction, unless you have
expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We
may withhold reimbursement until we have received the goods back or you have supplied evidence of
having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than
fourteen (14) days from the day on which you communicate your cancellation from this contract to us. The
deadline is met if you send back the goods before the period of fourteen (14) days has expired. You will be
responsible for the cost of return.
You shall be liable for any diminished value of the goods resulting from the handling other than what is
necessary to establish the nature, characteristics and functioning of the goods. The protective foil of CDs
may not be removed.
In case not otherwise agreed, the delivery will be ex works to the buyers address. Dispatch times are not
guaranteed and should not be relied upon as such. VENTO reserves the right to cancel any confirmed
customer orders in the event of the non-supply of goods from its suppliers. In that case we will inform the
buyer that the ordered product turns out to be unavailable. The already paid amount will immediately be
When ordering goods from VENTO for delivery overseas you may be subject to import duties and taxes,
which are levied once the package reaches the specified destination. Any additional charges for customs
clearance must be borne by you; we have no control over these charges and cannot predict what they may
be. Customs policies vary widely from country to country, so you should contact your local customs office
for further information. Additionally, please note that when ordering from VENTO, you are considered the
importer of record and must comply with all laws and regulations of the country in which you are receiving
the goods. Your privacy is important to us and we know that you care about how information about your
order is used and shared. We would like our international customers and customers dispatching products
internationally to be aware that cross-border deliveries are subject to opening and inspection by customs
If you order from the outside of Germany you can solely pay by credit card. If the buyer is in default,
VENTO is authorised to claim default interest of 5 % above the base rate of the European Central Bank. In
case VENTO can prove a higher damage caused by delay, VENTO can claim this
6. Set-off, retention
In the event of complaints or cross-claims, the Purchaser shall be entitled to set-offs or retention only if
final judgement has been given in respect of the cross-claims or if they are non-controversial.
7. Reservation of title
We reserve all rights to the title of the goods until full payment has been made.
Should the goods be damaged due to our fault, we are entitled either to repair or to replace the goods.
If no other stipulations are made in the following, further claims by the Purchaser are excluded without
exception. Therefore we cannot be hold liable for damages of the goods. Claims for damages against us or
against persons employed in performing an obligation and/or vicarious agents, as a result of the
impossibility of performance, breach of contract, culpa in contrahendo, or tortious acts, shall be excluded
in cases of intentional misconduct or gross negligence. This shall also apply to claims for damages as a
result of undue delay. We cannot be hold liable for any loss of profit or other financial damage of the
Should we, by negligence, not keep to an important obligation stipulated in the contract, our liability for
damages will only be the cover of our insurance.
In the case of a replacement delivery, the Purchaser is obligated to return the goods contained in original
delivery within 30 days of receipt of the original goods to VENTO. In case the goods are not received by
VENTO within this 30-day period, VENTO is entitled to charge the Purchaser for these goods and to claim
payment through the means originally named by the Purchaser. The statute of limitation for any claims
made against this transaction is 24 (twenty-four) months from the date of the original delivery.
All items purchased from VENTO are made pursuant to a shipment contract. This means that the risk of
loss and title for such items pass to you upon our delivery to the carrier.
10. Disclaimer of warranties and limitation of liability
This site is provided by VENTO on an "as is" and "as available" basis. VENTO makes no representations or
warranties of any kind, express or implied, as to the operation of this site or the information, content,
materials, or products included on this site. You expressly agree that your use of this site is at your sole
To the full extent permissible by applicable law, VENTO disclaims all warranties, express or implied,
including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
VENTO does not warrant that this site, its servers, or e-mail sent from VENTO are free of viruses or other
harmful components. VENTO will not be liable for any damages of any kind arising from the use of this site,
including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
11. Product Descriptions
VENTO attempts to be as accurate as possible. However, VENTO does not warrant that product descriptions
or other content of the ARTS Website is accurate, complete, reliable, current, or error-free. If a product
offered by VENTO itself is not as described, your sole remedy is to return it in unused condition.
12. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any
time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time
that you use the website or that you order goods from us, unless any change to those policies or these
conditions is required to be made by law or government authority (in which case it will apply to orders
previously placed by you). If any of these conditions is deemed invalid, void, or for any reason
unenforceable, that condition will be deemed severable and will not affect the validity and enforceability
of any remaining condition.
13. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these
conditions if the delay or failure arises from any cause which is beyond our reasonable control. This
condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and
remedies in any other situation where you breach these conditions.
15. Electronic Communications
When you visit the ARTS website or send e-mails to us, you are communicating with us electronically. You
consent to receive communications from us electronically. We will communicate with you by e-mail or by
posting notices on this site. You agree that all agreements, notices, disclosures and other communications
that we provide to you electronically satisfy any legal requirement that such communications be in
writing. This condition does not affect your statutory rights.
16. Licence for website access
ARTS grants you a limited licence to access and make personal use of this website, but not to download
(other than page caching) or modify it, or any portion of it, except with express written consent of ARTS.
This licence does not include any resale or commercial use of this website or its contents; any collection
and use of any product listings, descriptions, or prices; any derivative use of this website or its contents;
any downloading or copying of account information for the benefit of another merchant; or any use of data
mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold,
visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary
information (including images, text, page layout, or form) of ARTS without express written consent. You
may not use any meta tags or any other "hidden text" utilising ARTS names or trademarks without the
express written consent of ARTS. Any unauthorised use terminates the permission or license granted by
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of
ARTS or VENTO as long as the link does not portray ARTS or VENTO, or their products or services in a false,
misleading, derogatory, or otherwise offensive matter. You may not use any ARTS or VENTO logo or other
proprietary graphic or trademark as part of the link without our express written consent.
17. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be
interrupted, damaged or impaired in any way.
You understand that you, and not VENTO, are responsible for all electronic communications and content
sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or
menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise
injurious to third parties; or objectionable; or which consists of or contains software viruses, political
campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
to cause annoyance, inconvenience or needless anxiety
18. Utilisation of personal information of buyers
You provide most such information when you search, buy, post, or communicate with customer service. For
example, you provide information when you search for a product; place an order through VENTO,
purchase; communicate with us by phone, e-mail, or otherwise. As a result of those actions, you might
supply us with such information as your name, address, and phone numbers; credit card information;
people to whom purchases have been shipped, including addresses and phone number; e-mail addresses;
content of e-mails to us.
We use the information that you provide for such purposes as responding to your requests, customizing
future shopping for you, improving our stores, communicating with you, processing your orders, delivering
goods and services and processing of payments. We also use your information for such purposes as
actualising our database, offering products which might be interesting for you and giving third parties the
possibility to perform functions on our behalf including but not limited to delivering packages, sending
postal mail and e-mail, processing credit card payments, and providing customer service. They have access
to personal information needed to perform their functions, but may not use it for other purposes.
19. Online dispute resolution
The European Commission offers a website for online dispute resolution (ODR) which is available here:
In case you have any questions, please do not hesitate to contact us at: firstname.lastname@example.org
20. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of Germany. You agree, as we
do, to submit to the non-exclusive jurisdiction of the German courts with acknowledgement of the
exclusion of the "United Nations Convention on Contracts for the international sale of goods''.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital
downloads, data compilations, and software, is the property of VENTO or its content suppliers and
protected by United States and international copyright laws. The compilation of all content on this site is
the exclusive property of ARTS and protected by U.S. and international copyright laws. All software used
on this site is the property of ARTS or its software suppliers and protected by United States and
international copyright laws.
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ARTS MUSIK e.K., Reisen 15.02.2016